FAQ

Am I using the database I set up on my website or the one I set up with Store Manager? Are they one and the same?Am I using the database I set up on my website or the one I set up with Store Manager? Are they one and the same?

Check Direct Database Connection Form

Internet check failed:

1. Make sure your computer is connected to Internet.
2. Make sure your network connection is configured properly.
3. Make sure there's no firewall or antivirus software blocking Store Manager.

Database host check failed:

1. Make sure you have specified valid MySQL host. In most cases it is your store hostname, it may be different though.
2. Make sure your hosting provider allows direct MySQL connections, some of them may not. Email hosting support and ask them to clarify this.
3. In some cases it is better to specify here IP address rather than domain name.

Database port check failed:

1. Make sure you have specified correct MySQL port. Port 3306 is default and most commonly used.
2. Make sure there's no firewall blocking specified port.
3. Make sure your current IP address is added to access hosts. Use hosting control panel to manage access hosts. Visit http://www.whatismyip.com to determine what is your current IP address.

Database check failed:

1. Make sure you have specified valid database username and password. Check Store Manager documentation for detailed instructions.
2. Make sure that used username has full access rights to specified database. Use hosting control panel to manage database users and assign rights.
3. Make sure you have specified valid database name. Check store configuration file what database is used at your store.

To start working with your store first of all you have to select what type of connection you would like to set-up. Currently Store Manager allows to set-up:

1. Direct Connection
2. Bridge connection
3. Direct Connection through HTTP Tunnel

Direct MySQL database connection. Most of hosting companies allow direct connections to MySQL database. However in most cases you have to go to your control panel and add your home/office computer IP address or domain name to Access List - list of IP addresses allowed to access MySQL port 3306 from outside. This option can be found under MySQL settings. Feel free to ask your hosting support to assist you in enabling direct MySQL access, they must help you since it is trivial task.

If direct connections are not allowed there is another way - secure SSH connection. Actually SSH is a kind of tunnel between two computers - your and your server. Other connections can be established via SSH tunnel. You can use SSH for MySQL as well as for FTP connections. See "Preferences" window, "SSH" page. The only info you need is SSH user name, password and remote port number - basically the same as for typical MySQL connection.

Note: SSH settings do not override MySQL settings. To connect to your database using SSH you must specify all required MySQL parameters as well as SSH.

PHP-MySQL bridge connection. If no direct MySQL nor SSH connection is possible or you getting frequent "Connection lost" events try PHP-MySQL bridge connection. Direct connection through HTTP tunnel. Store Manager allows to set-up Direct connection through HTTP tunnel as an alternative way of connecting to your database which possesses the advantages of both direct and bridge connection. This type of connection is useful if you don’t have direct access to MySQL database. Also, you don’t need to do POST GET operations to synchronize data with your store, all changes will be reflected in real-time.

No, you do not need to upload Store Manager to your website, it should be running on your local (home/office machine).

Generally, in order to run Store Manager on Mac, it is required to have PC Emulators (Parallels Desktop for Mac or VMware Fusion). Please note that this does reduce the performance of Store Manager.

One or more partitions on your server is out of space or doesn't have enough space to complete this operation. You or your host will need to find out which partition is low on disk space and either add more space or free up some.

This article contains general information on how to customize reports in Store Manager.

All reports in Store Manager can be customized, you can change report layout, insert pictures (logos), add and remove fields etc.

Every report consists of two major parts:

1. Report template
2. Report queries

Report templates are stored in .fr3 files they contain report layout information. Report queries are stored in .sql files, they contain SQL queries to retrieve data required for report.

You can find report files under "Application Data" directory shortcut: Start -> All Programs -> eMagicOne -> Store Manager for ... -> Application Data.

By default Store Manager "Application Data" directory looks like this:

Program has two types of reports:

1. Default reports
2. Custom reports

These two types are almost identical, the only difference is that custom reports can be modified within Store Manager, you can add new custom reports or remove existing ones, whereas default reports should be modified with external program called Report Tool. You can find Report tool in application program group along with other program shortcuts:

Such reports as Invoice, Packing Slip and Order are default. Default report temlplates are stored in Reports\English subdirectory in .fr3 files:

To edit one of these templates run Report Tool and open appropriate file. Download User's Manual to learn how to edit report templates.

Remember that every report needs some data (as well as a template) in order to be displayed . To customize data for a report you have to modify its .sql files. SQL files are stored in Reports\SQL subfolder:

Report can use one or more .sql files whereas one .sql file may be used in one or more reports. As for example Order, Invoice and Packing Slip are very similar reports, and they use the same queries to retrieve data.

To figure out which .sql is used in a report open this report using Report Tool and see fields:

Doubleclick some field to get the following screen:

Entire report field enclosed in square brackets []. First part (before dot symbol) is .sql file name where "SQL" is a part of the name replaced with "DBDataSet". Second part (after dot symbol) is field name quoted with "".

For more information on how to edit reports download this User's Manual.

First thing you should know - all updates are free during 6 months after your purchase, you may update as many times as you want within this period of time.

If you like you can prolong update period by purchasing Update Service for 6, 12 or 24 months - see product order page.

The best way to update is to use automated notification that Store Manager shows (green arrow at the right top corner of Store Manager application). Simply click on it to download newer version.

Store Manager checks for newer version every time it is started.

Also you can find download links of recent versions at: http://license.emagicone.com

You may install new version over your existing one, all connection settings and other information will not be changed. If you uninstall your current version and then install newer you may need to register it again.

How can I update my Store Manager? How to download the latest version of Store Manager?

First thing you should know - all updates are free during 6 months after your purchase. Within this period of time you may update your Store Manager as many times as you want.
If you like you can prolong update period by purchasing Update Service for 6, 12 or 24 months - see product order page.

In order to download recent versions you should login at http://license.emagicone.com/
type your email address in the first field and your password in second one:

If you do not know your password click "Forgotten your login details?" link and system will generate new password and email it to your address.

 After logon you will see all your licenses. Find that one you want to get updates for and click "View" link:

Next screen will show your license details as well as downloads available for this license:

You can Upload External Images for Products using Import Wizard. In order to do it you need to make sure that:

1. You have set up your FTP connection correctly.

2. You have specified correct path to your Images folder at your FTP (It must be default Shopping cart Images folder). Please note: Some of Store Managers wants to specifying only base Directory (Store Root).
3. You have checked Upload Images function during Import.

4. You have prepared .CSV or .txt file where you have column with correct Image URLs for each Product and you have Images with Identical names with Images in folder on your PC.

5. You have assigned Column with Image names from your .CSV or .txt with database field.
6. You have checked Is External function for Product Image field.


After Import Store Manager will Upload your Images to FTP automatically and you will be able to see Images in product page.

Please let us know if you have any additional questions.

You can open dBase/FoxPro table in Excel and save its data into .csv format which can be used for importing.

Click "Test Connect" button in Preferences to check connection settings

If you got this message you have to manage Access List.

How many websites I can manage with single Store Manager license?How many websites I can manage with single Store Manager license?How many websites I can manage with single Store Manager license?How many websites I can manage with single Store Manager license?How many websites I can manage with single Store Manager license?

Update can be downloaded free of charge for existing customers during 6 months after purchase (see update notification email).

After that period you can order Update Service for 6, 12 and 24 months - see product order page for pricing information.

Click here to order Store Manager for osCommerce Update and Support Service
Click here to order Store Manager for CRE Loaded Update and Support Service
Click here to order Store Manager for Zen Cart Update and Support Service
Click here to order Store Manager for X-Cart Update and Support Service
Click here to order Store Manager for Pinnacle Cart Update and Support Service
Click here to order Store Manager for Magento Update and Support Service
Click here to order Store Manager for PrestaShop Update and Support Service
Click here to order Store Manager for CubeCart Update and Support Service

Installation services are provided on demand at regular rate.

Every hosting company has some control panel allowing customers to manage their websites. Let us review such tool as cPanel - one of most popular and widely used management applications.

There's no single way to open cPanel but often you can just add "/cpanel" to your website link to get into. So type /cpanel in browser's address bar and press Enter key.

You will see either dialog  window or web page like this:

To get inside you have to type login and password provided by your hosting company.

After login you will see something like this:

Click on "MySQL Databases" and then scroll down to Access List section. Type IP address of your home/office computer and click "Add Host" button

This webpage will be shown indicating successful operation

After these steps you can try to connect. If all connection settings specified properly you will see "Connection successful" message.

Note: Besides cPanel there are several other management applications which may be used by your hosting. Take this short explanation as general "how to" guide, details shown here may differ from yours.

In order to start working with a specific store you need to setup store connection first. It can be done in Preferences Window, which appears automatically on the first start-up and can be accessed later through Tools -> Preferences.

Store Manager requires direct MySQL database connection. Most of hosting companies allow direct connections to MySQL database. However in most cases you have to go to your control panel and add your home/office computer IP address or domain name to Access List - list of IP addresses allowed accessing MySQL port 3306 from outside. This option can be found under MySQL settings.

Feel free to ask your hosting support to assist you in enabling direct MySQL access, they must help you since it is trivial task.

Important note: If you are using Store Manager for PrestaShop and unable to connect to more than one store, most likely that you have Standard Edition of Store Manager.

In PrestaShop Store Manager the number of Store connections depends upon the edition, thus to manage more than one store, you need to upgrade to PRO Edition.

Please click here to find more details: http://www.prestashopmanager.com/order

Database Connection tab in Preferences Window has three sections: Store Configuration Section (1), Database Connection Section (2) and Localization Section (3).

1. To start working with your Store first of all you have to select or create your Store Configuration (1). If you have one you can Load your configuration to Store Manager or simply select one from the drop-down.


If not than you have to create one. To create a new configuration press "Actions" button and select one to from the drop-down list:



Specify your new configuration name (see below). It is good idea to use your store name or some other informative name to cope with your databases easily.



Press OK Button to accept changes.

You can create as many Database Configurations as you wish.

2. To configure direct connection to your remote database enable the corresponding check-box in the Store Configuration Section. Remote Database Connection Settings Section will appear.


Fill in following Remote Database (MySQL) Connection Settings:

• Server address (database host): usually it is your website name like "mywebsite.com" (do not include http:// prefix); you may use IP address as well.
• Server port (3306 is suitable in most cases).
• MySQL server Version (most of hosting companies have 4.1 or 4.0 and some of them have 5.x version).
• User name (login).
• Password.
• Database (name): you may type the name manually or use browse button to list all available databases and select required one.

Click "Test Connect" button to verify whether all settings you have specified are correct. You should see "Connection Successful" message as follows:



Finally, press OK at the bottom of the pageto save settings.

See an example of properly configured FTP settings on this screenshot:

FTP settings:

• Server address - IP address or domain name of FTP server. Do not use any prefixes or suffixes there, just simple name or IP.
• FTP user name/ FTP password - specify login information.
• Images directory - default directory where all product images are stored. This is most interesting setting, see below for more explanations.
• Downloads directory - default directory to store downloadable products.
• Use passive mode (recommended).>

Additional settings:

• Max FTP threads.
• Automatically download images - has to be enabled to download images automatically to preview them in Store Manager application.
• Cache images - has to be enabled to cache images downloaded to Store Manager.

Default FTP Directories:

• Product images - default subdirectory where product images are stored.
• Category images - default subdirectory where category images are stored.
• Manufacturer images - default subdirectory where manufacturer images are stored.

Downloads directory

This is just another FTP directory used to store downloadable products. Say your store sell electronic brochures, programs or some other things which may be downloaded right after purchase. All mentioned above for images can be applied to downloadable products.

Note: FTP account (settings - login/password) used for image and downloadable product management must have rights to read/write appropriate directories otherwise FTP feature may not work properly.

In order to to get invoices upon your RegNow order:

1. Follow the link below:https://www.regnow.com/order_lookup.html
   You can find this link in your confirmation e-mail as well.
   You'll see Order Lookup page
   

   To locate your order you need to enter your email address and your order ID (see your order confirmation e-mail), and press "Search For My Order" button.

2. On Order Status Page find the link [Receipt] to get your Invoice.
   
3. You'll see your Invoice.
   

Multiple options available

1. You can add your isp subnet (not exact ip address)
For CPanel it is done by adding ip's like %.%.%.% or 192.168.1.% where you should replace "192.168.1." with ip assigned by your isp's. Please co to your Control Panel, find Database connection sections and specify the above IP to the list of allowed IPs.

2. You can work via PHP MySQL Bridge
it doesn't have ip blocking, but little different behavior - at least give it a try.

3. Work via SSH tunnel
This is a bit more complicated, will work if you have shell access to your box (assuming thats unix-based system - linux, bsd etc)

First thing you should know - all updates are free during 6 months after your purchase. Within this period of time you may update your Store Manager as many times as you want. If you like you can prolong update period by purchasing Update Service for 6, 12 or 24 months

In order to find out whether you need Update Service please login at http://license.emagicone.com
type your email address in the first field and your password in second one:

If you do not know your password click "Forgotten your login details?" link and system will generate new password and email it to your address.

After login you will see all your licenses. Find the one you want to check for updates and click "Downloads" link, in case downloads are not available for this license, you would see View/Extend Updates:

Next screen will show your license details as well as order update service link if you need one:

Just click required link to order update service:
http://prestashopmanager.com/update-services

To apply the update service for Store Manager for Magento you have to go through the following steps:

• Purchase Update Service for 6, 12 or 24 months, depending on the period you would like to prolong your license at:
  http://mag-manager.com/update-services
  please be careful when selecting updates for your current version (Standard or Professional)

• In order to use our Apply Update Service tool, please follow this link - http://license.emagicone.com/storemanager/update_service
  and you will be able to prolong the update service and download the latest versions of Store ManagerType your current License Key into the 'Store Manager License Key' field. In case you do not know your license key, please visit your license account at:
  http://http://license.emagicone.com/
  Fill in the field "Update License Key" with the key you received via email after purchasing the Update Service (see step 1 above)
  Click "Apply update service" button to receive the latest software updates.

Important note: One Update Service license key can be used one time to prolong one Store Manager license. Once it is used, it becomes disabled

Note: Update and support service neither restricts nor affects the usage, you still can use older versions without any additional fees.

Note: It is required to update only Primary license, since you can use the same download link for updating all Store Managers that you have installed, but if you would like to have updates prolonged for all licenses, you're welcome to order a separate update service license key per each Store Manager license.

Now you can download newest version of Store Manager from your account at:
http://http://license.emagicone.com/

 

Clear browser's cache (temporary files) and try again, usually it is enough to fix this issue.

How to clear browser's cache:

Internet Explorer

Look in Main Menu, Tools -> Internet Options - clear Temporary Internet Files

Mozilla FireFox

Tools - Clear Private Data

Direct Connection to MySQL Server

To configure direct connection to your remote database, follow a few steps:

1. Open Settings -> Preferences -> Database Connection Tab (F12)
 
2. Enable Direct connection to remote database check-box
 
3. Uncheck Use local (embedded) database.
 
4. Specify the following Remote Database Connection Settings: -- Host (Server address) - Usually it is your website name like "mywebsite.com" -- Port - 3306 -- User name (login) -- Password -- Database (name)
 

You can find these details at your store root /app/etc directory. Open local.xml file.

 
5. Click Ok to save this entry

NOTE: You need to add your IP to your access list so you could use direct connection.  

PHP MySQL Bridge Connection

To configure PHP MySQL bridge connection, follow few steps:

1. Download the latest version of PHP MySQL Bridge. You can download it here.
 
2. Edit bridge.php file - change default user name (default username is 1) and password (default password is 1) to keep your store protected. In order to do it you need to open bridge.php file using NotePad or other text editor and find the following rows there: $username = "1"; $password = "1"; You need to put your own values instead of "1" in both lines. Also you need to uncomment /tmp directory in bridge.php file, create tmp folder in your store root and set 777 permission.
 
3. Copy bridge to your online store root (catalog) directory. Bridge should be accessible as http://www.mywebsite.com/bridge.php
 
4. Open Store Manager -> Settings -> Preferences (F12) and enable PHP MySQL bridge connection check-box.
 
5. Specify the following PHP MySQL Bridge and Local Database Connection Settings -- Bridge URL - Specify Bridge URL -- Username and Password - Specify those you used to specify in bridge.php file (see step 2) -- Database Name - Specify local database name (type name manually)
 
6. Click Ok to save this entry.

This article describes how to perform product installation, registration and how to setup database connection. The following topics are covered:

• Installation
• Registration
• Setup Database Connection
• Setup FTP Connection

Installation

If you haven’t downloaded the product yet, use a download link from your order confirmation e-mail or download Store Manager at http://license.emagicone.com

You should close all Store Manager applications before starting the installation procedure.

Store Manager Setup Wizard will guide you through software installation steps:

• accept License Agreement
• select Destination Location (where should Store Manager be installed)
• choose which components should be installed (all - full installation is recommended; compact; or custom)
• select Start Menu folder (where to place program shortcuts)
• select additional tasks (optional)

The Wizard will inform you about successful installation. You're all set to enjoy the advantages of Store Manager.

Product Activation

Once you are done with installation, you will be asked to provide license data to register application.

Specify your First Name, Last Name and your License Number (as it appears in your license account).

Setup Database Connection

In order to start working with a specific store (add products, view orders, etc) you need to setup store connection. It can be done in Preferences Window, which appears automatically on the first start-up and can be accessed later through Tools -> Preferences.

1. First of all you should create Store Configuration. Preferences window allows you to create, edit or delete your store configuration (connection settings).
2. Setup database connection. Database installed with Store Manager is a kind of temporary database created locally for different purposes. It can be used for testing Store Manager functionality or to work with your store using PHP MySQL Bridge connection. If you use free demo version and you just want to run software to see how it works, please use embedded configuration with default database. Working with local (Embedded) database using Bridge connection is much faster than working with remote one. You can use your local database to store your remote database inside it, make changes and then just synchronize it - make changes locally and then upload them to the website database.
• Store Manager requires direct MySQL database connection. Most of hosting companies allow direct connections to MySQL database. However in most cases you have to go to your control panel and add your home/office computer IP address or domain name to Access List - list of IP addresses allowed to access MySQL port 3306 from outside. This option can be found under MySQL settings. Feel free to ask your hosting support to assist you in enabling direct MySQL access, they must help you since it is trivial task.
• If for some reasons direct connection via port 3306 is not allowed, there is another way - secure SSH connection. Actually SSH is a kind of tunnel between two computers - your and your server. Look here for more details about SSH. See "Preferences" window, "SSH" page. The only info you need is SSH user name, password and remote port number.
  Note: SSH settings do not override MySQL settings. To connect to your database using SSH you must specify all required MySQL parameters as well as SSH. Also Preferences menu includes Notification settings, which you might want to change.
• If neither direct MySQL nor SSH connections are available, PHP MySQL bridge can be used.
3. Finally Client charset and Font charset can be left by default or you can choose your region from the drop-down. Setup FTP connection

   In order to be able to manage, view or upload images using Store Manager you should configure FTP connection.

There is new version available. If you cannot see updates please order Update Service to download the latest version of the product:

You can download the latest version of Store Manager at your license account if your update service period is active.

Update Service allows you to download the latest versions of Store Manager when they come. Please note that each license includes 6 months of Update Service starting from the date of purchase. In case your update service is expired you can prolong it here (see individual product website to order updates):

http://www.oscommerce-manager.com/update-services - for Store Manager for osCommerce

http://www.creloaded-manager.com/update-services - for Store Manager for CRE Loaded

http://www.zencart-manager.com/update-services - for Store Manager for Zen Cart

/update-services - for Store Manager for X-Cart

http://www.mag-manager.com/update-services - for Store Manager for Magento

http://www.pinnaclecart-manager.com/update-services - for Store Manager for Pinnacle Cart

http://www.cube-manager.com/update-services - for Store Manager for CubeCart

http://www.prestashopmanager.com/update-services - for Store Manager for PrestaShop

WHAT TO TRANSLATE

Currently we need you to translate Store Manager Applications into languages other than English. Additional products will be available later (Plugins, Addons, etc).

TRANSLATOR ROLES

There are two different translator roles;

• The supervisor
• The translator

Anyone can be a translator and contribute to translating Store Manager to new languages. All you have to do is register a translator account:

1. Select the project:
• Store Manager for osCommerce
• Store Manager for CRE Loaded
• Store Manager for Zen Cart
• Store Manager for X-Cart
• Store Manager for Pinnacle Cart
• Store Manager for CubeCart
• Store Manager for Magento
• Store Manager for PrestaShop
2. Register a Crowdin account or login if you already have an account
3. Choose which language you want to translate, and click on the green "Translate" button
4. Start to translate, but we do suggest you finish reading this whole guide on how to translate first!

If you wish to be a supervisor you will have the role of controlling how the translation is proceeding, approve and correct errors. You will as a supervisor be the last one to control everything before it gets published. All supervisors needs to be approved by eMagicOne. You can apply to become a supervisor by sending us an email at contact@eMagicOne.com .

HOW TO TRANSLATE

When you are translating you are going to use a service called Crowdin.

This is how Crowdin looks like. The red box to the left indicates what words and phrases are waiting to be translated. The green dot is telling you if it has already been translated.

The red dot tells you what needs to be translated.

To every word and sentence that needs to be translated Crowdin will show you an example on how this is translated using Google Translate or Microsoft Translator. In the red box in the picture below you can find these suggestions to the word or phrase you are currently translating. Do not fully trust these examples since they in many cases are incorrect. Instead only use them as a guideline.

The red mark shows where you can find the suggestions from Google and Microsoft translator.

NORMAL TRANSLATION

This red box indicates the sentence that you are currently translating.

In this red box above you can see what sentence or word you are translating now

When you have found the right translation, type it in the box below. Commit your translation by pressing the button "Commit Translation" down to the right.

This is where you enter the your translation.

After you found the right translation and committed it, here's where you can find it. Or see if other users already have translated this.

NOTE! When you translate words and sentences try to make them match the original text length as good as possible (number of characters). This is so the design on of the application (headlines, etc) can be kept as it is now.

SPECIAL CHARACTERS

Sometimes when you are translating you are going to encounter words and sentences containing special characters. Please e-mail us at contact@emagicone.com with the words so we could tell you if you need to translate them.

When translating words and sentences containing these special characters it's important to always make sure that you don't change any of these characters.

IMPORTANT NOTE! Pay attention while translating phrases that contains \n for example:

Name1\nName2\nName3\n

symbol \n means line break and it shouldn't contain any spaces. Translate those phrases wihtout spaces, they should have the same formatting as original phrases after translation.

Here are some additional characters

Google Translate can convert special symbols with blank, that is wrong:

\n -> \ N%

s -> % s%

d -> % d%

f -> % f

Correct translation:

\n%

s%

f%

d

Do not forget to replace spaces between special symbols!

Please use lowercase for special symbols!

Wrong:

\N%

S

Correct:

\n%

s

UNKNOWN WORDS AND ABBREVIATIONS

Some words might be lacking a correct translation to your language, if this is the case then leave it with an English translation (press the button Skip).

I'M DONE WITH THE TRANSLATION, WHAT NEXT?

Once your translation is approved by supervisor (see above), you will be able to download .lng file. Simply download translated .lng file and place it in main application directory (for example: c:\Users\%username%\AppData\Local\eMagicOne Store Manager for Magento\Languages\). Restart Store Manager and switch to the language using Tools -> Application Language. No other actions required to attach a new language.

Important! In case the translation is not applied to the application simply open the .lng file in Notepad, go to File -> Save as and select Type (UTF-8). Once you save the file in the UTF-8 copy it to the main application directory, restart application and check the languages in Tools.

HOW TO TRANSLATE REPORTS?

To translate reports use Report Tool that comes with the Store Manager app, it is a kind of WYSIWYG report editor.

TRANSLATOR REWARD

We welcome partners to translate Store Manager software into languages other than english.

We offer 2 typical options for translators, but open to your suggestions if any.

1. Translate and become eMagicOne Affiliate
   We will place affiliate link to purchase software in your translated language file in all demo versions we are distributing across the internet.
   You will get commission for every purchase that was made using your language in Store Manager.
   Please read about eMagicOne Reseller Program - see RegNow affiliate section.
2. Translate and be rewarded
   For complete translation (100%) get 100% discount for $349.00 - so you can get the Store Manager free of charge OR use it to purchase any other eMagicOne software.
   For Partial translation (the latest version of Store Manager has few phrases to be translated) get Update Services and Discount Coupons

Very short description of key items to check:

1. Hostname is correct. It is better to use IP address rather than domain name.
2. Your hosting allows direct MySQL connections. As for example GoDaddy does not.
3. You have specified correct MySQL port. In most cases it should be 3306.
4. Username and password are correct.
5. User has enough permissions for used database. It should be configured in website management panel or in phpMyAdmin.
6. Database name is correct.
7. Your IP address is allowed to connect to MySQL (included in Access List) - should be configured in website management panel.
8. You have no firewall or similar software blocking Store Manager connection requests.

Important note: If you are using Store Manager for Magento and unable to connect to more than one store, most likely that you have Standard Edition of Store Manager.
In Magento Store Manager the number of Store connections depends upon the edition. Please, check the link for more details: www.xcart-manager.com/order. Thus to manage more than one store, you need to upgrade to PRO Edition.

When all of these items are checked you should be able to connect. There are no specific limitations in DEMO nor other specific actions required to establish connection.

In order to get instant notification when new version (of any product) will be available please go to product's main page and find RSS button next to the latest version date. Press it and you'll see the Versions History. Follow the hints to finish the subscription:

In order to see what changes has been made in latest release you should go to the product's page. In the middle of it's page you'll see News or Version History section. There under the product's version you'll see short release notes. Please use product's release link to see full description of recent changes.

Full version of application should be registered using appropriate license key. eMagicOne offers the following license keys:

• Primary License (Store Manager and Store Manager Addons) - allows you to register one application and can only be used on a single computer (PC or laptop). If you would like to reinstall application with addon and move your license, you need to reset your license key. Click here for details
• Additional License (available only for Store Manager) - allows customers who have purchased Primary license to use Store Manager on other computer(s). Note that one additional license can be used on a single computer as well. For example: If you have three computers, you need to order one Primary (Full) License and two Additional Licenses. Important note: You can not use additional license without having at least one primary license under the same license account (e-mail). When purchasing additional license please use same email address as for main license otherwise additional license will not work.
• Trial license (Store Manager and Store Manager Addons, time-limited) - allows to try full version of application and its extentions for 14 days. Click here to request free trial license of any product.

Store Manager Primary License allows you to register one Store Manager Application and can only be used on a single computer (PC or laptop). If you would like to reinstall Store Manager application and move your license, you need to reset your license key. Click here for details.

Store Manager Additional License allows customers who have purchased Primary License to use Store Manager on other computer(s). Note that one additional license can be used on a single computer as well. For example: If you have three computers, you need to order one Primary License and two Additional Licenses.

Important note: You can not use additional license without having at least one primary license under the same account (e-mail). When purchasing additional license please use same email address as for main license otherwise additional license will not work.

Where is Store Manager connecting to and Why?

1. Port 3306 (remote) - MySQL
   • Used by MySQL database server at your store (website) in case if you have configured direct connection in preferences /optional/
2. Port 80 (remote) - HTTP
   • Bridge connection - a connection between your computer and your store (website) /optional/
   • Software Licensing(license.emagicone.com) - Store Manager verifies license by connecting to our licensing server. When this connection is blocked program will not work /required/
   • Error reporting(license.emagicone.com) - Store Manager allows you to report about an error in specific situations. Automated report can include a screen capture (you can disable this option), some sql queries (they may contain some data) and your database structure (structure only, no data). In any case you can check the report and decode if you would like to send it or not
   • Check for Update(license.emagicone.com) - Store Manager can notify you if new version is available. You can disable this potion in Preferences form - Advanced tab
3. Port 21(remote) - FTP
   • Used for image and downloadable (ebooks, programs, music etc.) product management /optional/
4. Port 25 (remote) - SMTP
• Used for emailing. Depending of SMTP settings in preferences any other email port may be used /optional/
5. Port 22 (remote) - SSH connection
   • Used when SSH direct connection established through SSH channel /optional/

   Note that port numbers mentioned above are most commonly used but they can be different. Contact your local administrator, hosting provider or ISP for details.

   Also you're welcome to check our Privacy Statement

In order to apply Update Service Key to your existing Store Manager primary license you should go to the "Apply Update Service Tool" at:

http://license.emagicone.com/storemanager/update_service/

This tool will help you to prolong your Update Service for MagneticOne software so you can download latest versions.

1. Enter your Store Manager Primary License Key. It is your current Store Manager License Key.

You can find one in your Store Manager -> Help -> About menu OR in your license system account at http://license.emagicone.com/
Example: 1234-12-111-12345678-1a2b56f8

2. Enter your Update License Key. Update License Key is the key you just received via email when purchased Update Service.
   Example: 1234-12-111-12345678-1a2b56f8

Finally press "Apply Update Service" button.

Now you'll be able to download the latest updates of Store Manager at your license system account at http://license.emagicone.com/

Note: You do not have to purchase Update Service for every license. Update service can be applied only to primary license, and thus you need as many update services as you have primary licenses that you want to prolong. Update service does not restrict nor affect usage, you still can use older versions without any additional fees.

Click here to apply Update Service Key and get software update instantly

FTP connection is not required, you may skip it. FTP used for images - downloading and uploading images for products, categories and manufacturers. Also FTP is used to manage downloadable products. If there is no valid FTP connection specified you will not be able to view images and upload them to your server as well as manage downloadable products.

Update Service allows you to purchase access to latest releases and updates, download most recent versions including improvements and new features.

Customers who bought eMagicOne products can download updates for free throughout the period of 6 months after purchase date. To download updates after that period you must purchase the Update Service.

Few simple reasons to purchase Update Service:

1. Improved Functionality
2. New Features
3. Latest Security Fixes
4. Simple Upgrade
5. Low Cost

You will receive instant access to latest version download right after purchase within your License account.

We highly recommend you to purchase Update Service to always keep your software secure and up to date.